Service Specialist for the Service Line Robotics (all genders welcome)

CID

What you can expect

We are looking to fill the role of

Service Specialist for Service Line Robotics (all genders welcome)

The Service Specialist has in-depth understanding about the specific tasks in the Service Line Challenging Solutions. He continuously and proactively builds up and transfers knowledge between all relevant stakeholders (R&D, Analytics and Regional Integrity Services). He is the content related expert for the assigned responsibility within the portfolio and acts as expert for technical support requests.

YOUR RESPONSIBILITIES: 

• Assigned responsibility within the portfolio in all aspects
• Coordination and handling of assigned activities that align with the service line lifecycle and support strategy
• Continuous improvement in all aspects of the end-to-end process for the assigned service responsibility
• Traceability and transparency for all service performance documentation for the assigned service responsibility
• Benchmarking of the service towards all internal or external references
• Clarification, support and requirements definition for R&D related requests for the assigned service responsibility, which includes handling & administration of 2^nd and 3^rd level support requests
• Support of business case generation with content related information

What you will bring

• Bachelor’s degree in Engineering, Physics, Computer Science or equivalent is required; Master’s degree in Engineering, Physics, Computer Science or equivalent is preferred
• 3 year+ experience in product or project management
• Basic experience in life cycle management
• 3 year+ experience in service relevant context
• Good understanding of the whole service process and lifecycle
• Basic knowledge in project and product management methods and requirements management
• Ability to present complex ideas in a coherent manner
• Good understanding of development processes in the Creation
• Basic understanding of ROSEN business processes, technical and portfolio combinations and product configuration processes
• Advanced understanding of service performance measures
• Good presentation skills (complex technical correlations, decision templates)
• Fluent in written and spoken English

What we offer

• Development opportunities and career opportunities in a global, innovative and long-term oriented group of companies with family character
• Flexible working hours & working time accounts as well as partial home office for a good work-life balance (38 hours/week)
• An open, informal corporate culture, where we celebrate success with social events
• Compatibility of work and family through our company-owned bilingual day care center ROKIDS as well as our bilingual elementary school ROBIGS (optional: day care during the holiday)
• Employer funded pension and capital accumulation benefits
• Company Restaurant (only in Lingen) and fresh fruit is available daily
• Various in-house sports activities (EGYM Wellpass and other offers)
• Attractive bike leasing offers for private use
• Corporate Benefits - employee offers in changing online shops at top conditions

Who we are

The ROSEN Group is a leading global provider of cutting-edge solutions in all areas of the integrity process chain. Since its beginnings as a one-man business in 1981, ROSEN has grown rapidly and is today a technology group that operates in more than 110 countries with over 4,000 highly qualified employees.

ROSEN’s products and services:

• Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness
• Customized engineering consultancy providing efficient asset integrity management
• Production and supply of customized novel products and systems
• Market-driven, topical state-of-the-art research and development providing “added-value” products and services

For more information about the ROSEN Group, go to www.rosen-group.com.

Do you have any questions?