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Technical Support Engineer

ROSEN is a leading privately owned company that was established as a one-man business in 1981. Over the last 35 years, ROSEN has grown rapidly and is today a worldwide technology group that operates in more than 120 countries with over 3,000 employees.

ROSEN is an extended team of people with a passion for technology and innovation. Our claim “empowered by technology” is the key to our sophisticated and highly innovative products and services to the oil and gas and other engineering industries. The focus of all our research efforts and high tech solutions is on a safe operation of assets and therefore provide protection for both people and the environment.

Due to our continued growth the field of Integrity Management and related software, our Integrity Solutions Business Line (UK office in Newcastle upon Tyne) requires a Technical Support Engineer to work with other engineers and experts from other disciplines within the business on commercial client projects as well as internal R&D initiatives.


• Providing support, including procedural documentation and relevant reports for the ROSEN Asset Integrity Management Software
• Level 1 and level 2 support for reported bugs
• Tracking and monitoring software deficits
• Explaining bug behaviour to the development team
• Talking clients or staff through a series of actions, either face-to-face, over the telephone or by email, to help set up systems or resolve issues
• Troubleshooting system problems and diagnosing and solving faults
• Installation and configuration of software modules
• Configuring and maintaining SQL Server databases
• Deploying the ROAIMS Software
• Testing and validating new software releases
• Verification of integrity data and analyses as well as result validation
• Giving software training to both internal and external groups


• Proven IT Systems Engineer, or technical equivalent
• Solid understanding of the Windows Operating System (Server and Client)
• Understanding of Microsoft SQL Server
• Knowledge of Integrity software systems is also desirable
• Certification such as MCP is a plus, as is experience with ticket systems
• Ability to establish a good working relationship with customers and other professionals
• Strong customer focus

We Offer

• The role is full time (37.5 hours per week) and permanent
• Competitive salary and benefits package
• Excellent Training & Development opportunities
• The role is based at our offices in Newcastle Upon Tyne
• Must be willing and able to travel nationally and internationally when required
• An excellent level of spoken and written English is essential for this position.