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Technical Support Engineer (m/f)


ROSEN is a leading privately owned company that was established as a one-man business in 1981. Over the last 35 years, ROSEN has grown rapidly and is today a worldwide technology group that operates in more than 120 countries with over 2,800 employees.

ROSEN is an extended team of people with a passion for technology and innovation. Our claim “empowered by technology” is the key to our sophisticated and highly innovative products and services to the oil and gas and other engineering industries. The focus of all our research efforts and high tech solutions is on a safe operation of assets and therefore provide protection for both people and the environment.

Description

For the business line Integrity Management Solutions, we are looking for a

Technical Support Engineer (m/f)


YOUR RESPONSIBILITIES

  • Providing support, including procedural documentation and relevant reports for the ROSEN Asset Integrity Management Software
  • Assist clients in the usage of the software
  • Level 1 and level 2 support for reported bugs
  • Tracking and monitoring software deficits
  • Explain bug behaviour to the development team
  • Talking clients or staff through a series of actions, either face-to-face, over the telephone or by email, to help set up systems or resolve issues
  • Troubleshooting system problems and diagnosing and solving faults
  • Installation and configuration of software modules
  • Configure and maintain SQL Server databases
  • Deploy the ROAIMS Software
  • Testing and validating new software releases
  • Verification of integrity data and analyses as well as result validation
  • Give software trainings both internal and external

Requirements

To become part of the ROSEN family, you are self motivated and team-minded. Moreover you should bring with you:

  • IT Systems Engineer or comparable
  • Solid understanding of the Windows Operating System (Server and Client)
  • Understanding of Microsoft SQL Server
  • Experience with ticket systems is a plus
  • Knowledge of integrity software desirable
  • Certification such as MCP is a plus
  • Good command of the English language both written and spoken
  • Willingness to travel
  • Ability to work in an international team
  • Ability to establish a good working relationship with customers and other professionals
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • Strong customer focus

We offer

Top-level framework

  • Development opportunities and career opportunities in an international, innovative and long-term group of companies
  • An open corporate culture in which it is fun to contribute its own ideas and commitment
  • A collegial, helpful team
  • A modern and safe workplace
  • A versatile, varied and responsible task


Top-social-benefits
 
  • Flextime accounts for all employees
  • Capital accumulation benefits
  • Employer-funded pension
  • Company Restaurant
  • Daily fresh fruit
  • Compatibility of work and family through our company-oriented bilingual children's playground ROKIDS as well as our bilingual Grundschule ROBIGS (optional: holiday support)

If interested in this position please send us your application stating your earliest possible starting date and your salary expectation.